Disclaimer & F.A.Qs
Shipping and Delivery
NISSAN Philippines Parts Online Store operated and administered by BILINEAR, INC., in partnership with LBC Express offers free shipping nationwide.
Cut-off of orders is until 11 AM of each business days. Orders settled 11:01AM and beyond will be processed the next business day. Orders placed on Saturdays, Sundays and Holidays will be processed on the following working day.
Once payment is finalized, before the 11:00 am order cut-off, orders are guaranteed to arrive within 24 hours in Manila area and up to 3 days in Provincial areas. Additional 5 days for LBC’s out of delivery zones (ODZ).
Returns, Replacements and Refund
- Return Policy. BILINEAR is not obliged to agree to any return unless all such instructions as contained herein are followed to BILINEAR’s satisfaction. Should BILINEAR agree to the return, BILINEAR will deliver the replacement Product to the Customer’s specified address.
- Permitted returns. Subject to Return Policy, the Customer may return a purchased Product within 14 days from date of delivery for Products delivered to Provincial Addresses and 7 days from date of delivery for Products delivered within Metro Manila, when the Customer:
- Receives a Product that is:
- Missing parts
- Faulty (functional defect/error)
from the Product specified in the Customer Contract; or
- Receives a different item from the Product purchased due to mis-delivery
- Provided that the damage, defect or failure of the Product to function is not due to the Customer’s fault, mishandling, improper installation and/or acts.
- Shipping By Customer of Damaged, Defective, Faulty or Mis-Delivered Product. Before BILINEAR processes any valid return for replacement or refund, the Customer must return the damaged, defective, faulty or mis-delivered Product (the “Non-Conforming Product”) to BILINEAR via courier within the 7 or 14 day period required under Permitted returns Upon verification and determination that the Product returned is covered by this return, replacement and refund policy, BILINEAR shall reimburse Customer for the shipping charges for the return of the Non-Conforming Product. NCAC hotline at +632 403 6593 or at +63 927 600 9557 for reimbursement procedure.
- Replacement. Upon receipt of the Non-Conforming Product, BILINEAR shall process the replacement of a Product similar to the one purchased within seven (7) (the “Replacement Processing Period”) working days from receipt thereof. The replacement Product shall be sent immediately after the Replacement Processing Period or the date specified in the Replacement Notice sent to the Customer’s e-mail.
- Refund. In the event that Replacement of the Product is not possible due to lack of available replacement Products or delivery thereof will take longer than fifteen (15) working days from the receipt by BILINEAR of the Non-Conforming Product, the Customer may request for a refund of the amounts paid for the Product purchased in accordance with the following details:.
A. Refund of Payment.
(a) In the event of a valid refund, all refunds shall be made via the original payment mechanism chosen by Customer and to the person who made the original payment.
(b) BILINEAR offers no guarantee of any nature for the timeliness of the refunds reaching the Customer’s account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.
(c) All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by BILINEAR.
(d) All refunds are conditioned upon the acceptance of a valid return of the Product in its original form or state when delivered in accordance with Return, Replacement and Refund Policies.
(e) BILINEAR reserves the right to modify the mechanism for the processing of refunds at any time without notice to the Customer.
For more information, Customer is advised to check Terms and Conditions or call NCAC Hotline at (02)4036593 or at (0927)6009557
Frequently ask questions:
1. How to order?
Check HOW TO ORDER
2. How do you ship my orders?
All orders are sent via LBC Express
3. How can I track my order?
Go to www.lbcexpress.com to track the status of your order.
4. How do I make payments? How does it work?
Click Proceed To Checkout and you will be redirected to the Paypal website. Fill in all correct details and Paypal will verify credit card information. Once Credit Card verified by PAYPAL system will show the overview of the shopping cart for review and click Place Order to complete the transaction.
5. What are the payment methods available?
At the moment, NISSAN Philippines Parts Online only accept payments thru Paypal
6. Is Paypal associated with Bilinear or NISSAN Philippines Parts Online?
No. Paypal an electronic commerce (e-commerce) company that facilitates payments between parties through online funds transfers and standalone from Bilinear or NISSAN Philippines Parts Online.
7. What happens if the delivered product is damaged, defective, missing parts or faulty (functional defect/ error)?
Check Returns, Replacements and Refund Policies or go to Terms and Conditions. You may also call NCAC Hotline at (02)4036593 or at (0927)6009557
8. If the delivered product was proven is damaged, defective, missing parts or faulty (functional defect/ error) and needs to return to Bilinear, who will shoulder the shipment from customer to Bilinear?
Bilinear will shoulder the shipment cost with the proof of courier receipt. Call NCAC Hotline at (02)4036593 or at (0927)6009557 for more information.
9. What if my ordered product was not delivered on the guaranteed time?
If the purchased product was not delivered on the guaranteed time, BILINEAR shall refund the Customer of all amounts paid to purchase the Product provided that the customer follows the cut-off times or ordering. Check Shipping and Delivery.
***Prices are subject to change without prior notice.***